- your rep has to allow the location services for Repsly
- your rep must have the GPS on the device turned on
- your rep has to start the day by clicking on the Start day button and end the day by clicking the End the day button in Repsly
How the time and mileage tracking works
How to avoid interruption of your GPS signal
If your rep is located in their car it is preferable to carry the mobile device as near as possible to the windshield in order to establish the best possible communication with the GPS.
The Repsly mobile app gathers data from the GPS in the way that it communicates with your mobile device. There are different ways how each device picks up the GPS signal and some of them are:
- If at the same time you have established an internet connection the GPS signal will be much better compared to the offline mode.
- In offline mode, the GPS signal is picked up by the method of triangulation. This method works in a way that three triangles faced opposite to each other are trying to find the center and they are positioning the device in the center they picked up and determined as the location.
The GPS signal can be inferior in areas where it is hard to establish a GPS connection for example:
- In large shopping malls
- Basements
- Buildings with metal construction and thick walls
- Tunnels and underground areas
This results in an inferior GPS signal of distinctively lower quality.
Repsly mobile app depends on the GPS data that is gathered from the mobile device, this data is transferred to the web app and is displayed accordingly.
Why doesn't my reps mileage show up?
If you have Time and Mileage tracking in your subscription, you can see your reps' workday time and total mileage recorded and not only the data, but you can also see this information on the map along with your reps route.
If this information is missing, there are a couple of factors that may cause it, and you should check with your team that they are doing the following steps for their mileage to be calculated and visible in the back office:
- your rep has to allow the location services for Repsly
- your rep must have the GPS on the device turned on
- your rep has to start the day in Repsly by clicking the Start day button and end End the day in Repsly
If your rep didn't end their day, you would see a red dot instead of the time they ended their day.
If your Representative didn't finish their workday in Repsly, the mobile application tracked them until midnight. If the workday was not ended before midnight, we are cutting off mileage because we cannot provide an accurate mileage calculation after the actual workday has ended. Thereby, we cannot deliver proper data about the mileage that a representative had passed, so it appears zero.
If your rep doesn't have their GPS or the location services turned on, when you click on the route button, you won't see a route but a dot in the middle of the ocean like in the image below.
In the next image below, you can see how it looks like when the GPS signal is lost. As you can see, the route is disconnected in the area(s) where the GPS has been lost.
You can always manually enter the missing mileage in Repsly as a back-office user or a representative if you have the permission to enter your mileage manually. If you don't have that permission, you can ask your admin to fill in the missing values in the tabular view.
If you are interested in learning more about Best practices for mileage tracking, we advise you to read this article and share it with your team: How time and mileage works.
We store the breadcrumb information in our system for the period of two years, and after that period, the past routes are no longer visible in the Repsly web app.