Are your photos missing in the backoffice? Are you seeing a red banner and an Unable to sync message?
Sometimes you can experience sync issues even when working online due to poor internet connection. Especially if taking photos, with a poor internet connection, it can happen that the photos can't sync right away due to a large amount of data or data size our servers are trying to pull up. Because of this reason, the pictures you take may appear as broken in the backoffice feed. They will remain that way until your app synchronizes properly with Repsly servers.
The most important thing is to never delete the Repsly app if you are experiencing synchronization issues, for if you do, the data that has not yet reached our servers will be deleted and unretrievable.
You will maybe see an Unable to sync message. Here is how you can resolve the issue:
Log into your Repsly app and open the Activities tab.
Make sure you have a strong internet connection and perform a pull-down-to-refresh.
Place one finger on the middle part of the screen, then without lifting your finger, drag the screen downward and release it when you reach the bottom of your screen with your finger.
This will signal the application to refresh the contents of the screen and synchronize to backoffice.
The red bar should now disappear from your screen and all data should be synced.
If the red bar did not go away, try to log out of your Repsly app, log back in, and go back to step 1.
If the issue persists, your Internet connection isn't good enough. You should try the steps again when you find a better connection. Generally, the pictures will synchronize overnight, if you are connected to WiFi, just make sure you do not delete the app from your device to avoid loss of data.
The red bar with the Unable to sync message will be gone, your app will be properly synced to Repsly servers, and all your data will be visible to backoffice users.