Are your photos missing in the back office? Are you seeing a unsent activities tab under your menu bar
Sometimes, you can experience sync issues even when working online due to poor internet connection. Especially if taking photos with a poor internet connection, it can happen that the photos can't sync right away due to a large amount of data or data size our servers are trying to pull up. Because of this reason, the pictures you take may appear as broken in the back office feed. They will remain that way until your app synchronizes properly with Repsly servers.
The most important thing is never to delete the Repsly app if you are experiencing synchronization issues, for if you do, the data that has not yet reached our servers will be deleted and unretrievable.
Here is how you can resolve the issue:
1. Log into your Repsly app and open the Place.
Make sure you have a strong internet connection and perform a pull-down-to-refresh.
Place one finger on the middle part of the screen, then without lifting your finger, drag the screen downward and release it when you reach the bottom of your screen with your finger.
This will signal the application to refresh the screen's contents and synchronize to the back office.
2. If you would like to know which activities are not properly synced, please open the Menu tab and click on Unsent Activities
3. On the next screen you will see the list of the activities that did not sync.
If the unsent activities tab does not go away, you can just try to log out of your Repsly app, log back in, and go back to step 1.
If the issue persists, your Internet connection isn't good enough. You should try the steps again when you find a better connection. Generally, the pictures will synchronize overnight, if you are connected to WiFi, just make sure you do not delete the app from your device to avoid data loss.
The red bar with the Unable to sync message will be gone, your app will be properly synced to Repsly servers, and all your data will be visible to backoffice users.