Sometimes, our Customer Care team will request that you send an Issue report from your Mobile app so they can investigate where exactly the issue is.
We have a video record of how to do that. Could you make sure to follow all the steps?
1. Click on Menu.
2. Click on your name
3. Tap three times on the version of the Repsly app.
4. The SEND ISSUE REPORT button will show up
Here is also a video recording with the steps.