If you run into a bug — the app crashes, behaves unexpectedly, or some feature doesn’t work as intended — our Customer Care team might ask you to send an issue report. This helps us see exactly what went wrong and speeds up troubleshooting.
Steps to Submit an Issue Report
Open the Repsly app and tap the Menu (☰) icon.
In the menu, tap your name/profile.
On your profile screen, tap the app version three times in a row.
After the third tap, a “SEND ISSUE REPORT” button will appear — tap it.
The report will be generated and sent to our support team for review.
💡 Tip: If possible, reproduce the problem just before tapping the version number. That way, any relevant logs or error data get captured in the report.
Why This Helps
The issue report includes diagnostic data (logs, app state, etc.), which helps us pinpoint the root cause.
It saves you time: you don’t need to describe every detail manually — the report often contains exactly what we need.
With clear reports, we can fix bugs more quickly or provide a better solution.
Tips for Better Reports
Try to reproduce the problem so it happens right before you send the report.
If relevant, include a short description or a screenshot of what you saw — that helps us interpret the logs faster.
If the problem is intermittent, note down what you were doing (which screen, which action) when it happened.
Make sure your device has an Internet connection — the report can only be sent if the app can reach our servers.