Password Policy Update: Strengthening Your Account Security
We’re rolling out important updates to our password and session policies to strengthen account security and ensure compliance with the latest industry standards. These changes are designed to protect your data and provide a safer user experience.
Here’s what’s new:
- Passwords will now require at least one special character (!@#$%^&*).
- Users will be locked out after 3 unsuccessful login attempts (previously 10).
- Locked-out users will regain access automatically after 15 minutes (previously 60 minutes).
- Web users will be logged out automatically after two hours of inactivity (previously 3 hours or unlimited depending on Okta migration status).
- Mobile users will be logged out after seven days of inactivity.
Special Characters in Passwords
Under the new password policy, all passwords must now include at least one special character (!@#$%^&*). This update ensures your password is more robust and resistant to unauthorized access attempts.
What does this mean for you?
- If your current password already meets the new criteria, you don’t need to take any action until your next password update.
- If your password doesn’t meet the requirement, you will be prompted to include a special character during your next password reset.
It’s important to note that existing passwords will remain valid. You won’t need to reset your password immediately unless it’s part of your regular update cycle.
Why These Changes Are Important
The updates to our password and session policies align with ISO security standards, which represent the highest level of protection for user data. By implementing these enhancements, we are reinforcing our commitment to keeping your information safe.
Need Assistance?
We understand that these changes might raise questions, and we’re here to help. If you have any concerns or need guidance, please don’t hesitate to reach out to our support team.
Thank you for trusting us to keep your account secure. These updates are a step toward delivering the safest experience possible while ensuring your information remains protected at all times.