Passwords can be changed by the Backoffice users for individual representatives, but admins can also choose to allow their team to set the passwords for themselves straight from the mobile app.
To learn how to enable this setting from the web app, please follow the instructions on this link: How to enable your reps to reset their password from the mobile app
If the setting is turned on from your back-office user account you can reset your password by clicking on the Forgot password that you will see below the Sign in button as illustrated below.
When you click on forgot password? you will again have to enter your company ID and the email address associated with your account.
When you have entered the requested information and clicked on Submit you will receive an email to reset your password from our address email@example.com and the subject of the e-mail will be "Forgotten password reset". If you don't get the e-mail please look at your spam folders.
Once you click on "Reset your password" in the e-mail you will be forwarded to enter your new password and confirm it as illustrated in the image below.
In the pictures below is the summary of the three easy steps you have to follow to reset your password.
The setting must be turned on in the back-office and the representative needs to have a valid e-mail address entered in the rep profile
Please do not try to reset your password entering it in the Repsly web app because the web app and the mobile app are two different accounts.