Passwords can be changed by the Backoffice users for individual representatives.
Alternatively, if a representative forgets their password, they can also reset it from the mobile device.
Changing the Mobile Password from the Repsly web app
1. Click on the Representatives tab.
2. Then choose the rep for which you want to change the password.
3. On the rep's profile, look for the Activation Data heading, here you will see their password.
4. Change to the desired password and Save changes.
After this has been completed, notify your representative of the change in password. The rep should then log out and log back in, to verify that the new password is functioning. The new password will be set in place, unless it is changed again.
Changing the Mobile Password from the Repsly mobile app
If the setting is turned on from your back-office user account you can reset your password by clicking on the Forgot password that you will see below the Sign button as illustrated below.
When you click on forgot password you will again have to enter your company ID and the e-mail associated with your account.
The setting must be turned on in the back-office and the representative needs to have a valid e-mail address entered in the rep profile
To allow your team to reset their passwords, managers have to turn this setting on in the Settings- Application Settings under Representatives.
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