Did you or your teammates try to reset your password and encounter an error that reads Unhandled application error occurred? Did it look something like the image below? If you saw this screen, then you presumably tried to reset your password via desktop when it should have been reset via your Repsly app. 
Our mobile app and web portal are two very different platforms that work in different ways. Therefore, the links to reset passwords are not interchangeable between the two. If you requested a password reset from the web portal, you should open the link from your email from a desktop browser. If you requested a password reset from the mobile app, you should open the email link on that same device.
As you may have guessed, there is an easy way to remedy this, and that is by opening this link from your mobile device. Follow the guide on this link to learn How to reset your password from the mobile app.