One frequently asked question is why you can't delete places, representatives, forms or products permanently form Repsly.
In Repsly deleting places, reps, forms or products is done by making them inactive.
Being inactive in Repsly is just as good as deleted.
Inactive places are not visible anywhere in the app, neither in the Places tab nor in the filters, but if for any reason you wish to see them you can do so in the Places tab under "Add more filters" by selecting "include inactive places".
We have also a detailed guide on how to successfully import places and products and what to watch out for to avoid as many mistakes as possible in creating wrong places/products or duplicates: https://knowledge.repsly.com/hc/en-us/articles/360001636588-Best-practices-for-importing
You can also deactivate Forms and hide inactive forms from the web by enabling that feature in the Settings ->Application Settings under Forms. You will see the option to "Hide inactive forms in web app, If turned on, inactive forms will not be visible in filters, lists and reports to you and other back-office users of the web app."
Inactive reps cannot be hidden from the Representatives tab but can be hidden from all other places in Repsly. You can hide inactive reps by disabling the setting in the Settings -> Application Settings under Representatives. You will see the option to "Show inactive reps in web app, If turned on, inactive reps will be visible in filters and lists to you and other back-office users of the web app."
The reason you cannot delete inactive places, forms or representatives is because they are linked to all past data made by reps, on places, using forms and deleting any of these would also permanently delete all the associated data. This is how the architecture of our software works and that is the reason it cannot be changed.
Making these places, reps or forms inactive, however, gives you the option to keep all your past data forever in your account without having to see unwanted Places or Forms still as active in your account.