In the Repsly mobile app, your team is tracked by their GPS signal so you can always see on the map when you click on it where your team members actually were when they checked in to a place - so the red check-in pin shows the actual location on the map.
If they weren't physically on that location you will see that the pin on the map and the location address don't match. We would advise letting your team know that you can know all this information.
If you want to limit the check-in radius for your team, they won't be able to check in to a place unless they are physically located in that place.
When the setting is turned on reps are only able to check into Places when they have a GPS signal and are within the radius that you can define by yourself. This works if your places have accurate geo-coordinates in Repsly.
Please note: 300 meters is the minimum radius that should be set and your places in Repsly need to be geotagged in order for this setting to work.
To activate the setting please follow these steps:
1. Click on the gear icon and then on Settings
2. Click on Application Settings
3. From the Application Settings choose places and find the "Limit check-in radius" setting that is on the bottom of the page
4. When you check the box next to the setting, choose the value you want to set for you check in radius and click on Save.
The check-in radius should be 100% accurate, it works in a way that it compares the location of a rep by the information the Repsly mobile app receives from the GPS of the mobile device to the geo-coordinates of a place they are trying to check in.
The problem can be if your place in Repsly doesn't have correct geo-coordinates assigned to it and then your reps can't check in even if they are physically there.
That can happen when importing places because there are locations with same addresses but in different towns, US states and even other countries. You can fix this by opening the place your team reported that they can't check into, click on the Address field and when you see the drop-down menu, choose the right address suggested and click on Save in the upper right corner of the place profile.
When you do that your rep just needs to perform pull down to refresh and they should be able to check in now.
We also have a video guide on this link: How to change the geo-location of a place
Check-in radius issues
If your rep cannot check in to a place and gets the error message it can mean two things, eighter your rep is not actually physically at that location (according to the device GPS) or this place doesn't have accurate geo-coordinates associated with it.
If the issue is the latter, your rep can also easily update the place geo coordinates and check into the store.
Missing geo-locations can happen due to various reasons - inaccurate address or missing fields in the address. It is possible however to update the geolocation also from the mobile app. We introduced this feature to make it easier when adding places from the mobile app from home.
For updating the geolocation from the mobile app please follow these steps:
1. When you enter a new place, the current geolocation will automatically populate in the address field - if adding places from teh mobile app we highly recommend this approach.
2. If you enter a place and the address is frong, you can erase that address.
3. When you start typing the address a drop-down menu will appear with an option to set the address what will automatically set the geolocation.
We have a guide on how to do it that you can share with your team on this link: How to update your place geo-location