Why doesn't my reps mileage show up?

If you have Time and Mileage tracking in your subscription, you can see your reps workday time and total mileage recorded and not only the data but you can also see this information on the map along with your reps route.

If this information is missing there are a couple of factors that may cause it and you should check with your team that they are doing the following steps in order for their mileage to be calculated and visible in the back office:

• your rep has to allow the location services for Repsly 
• your rep must have the GPS on the device turned on
• your rep has to start the day in Repsly by clicking the Start day button and end End the day in Repsly

If your rep didn't end their day, you will see a red dot instead of the time they ended their day.

If your Representative didn't finish their workday in Repsly the mobile application had tracked him until the midnight. If the workday has not ended before midnight we are cutting of mileage, because of the simple reason that mileage cannot be accurate after the actual workday of the Representative and we cannot deliver proper data about the mileage that had a Representative passed. 

If your rep doesn't have their GPS or the location services turned on, when you click on the route button you won't see a route but a dot in the middle of the ocean like in the image below.

In the next image below you can see how it looks like when the GPS signal is lost. As you can see the route is disconnected in the area(s) where the GPS has been lost.

You can always manually enter the missing mileage in Repsly as a back-office user or a representative if you have the permission to manually enter your mileage. If you don't have that permission you can ask your admin to fill in the missing values in the tabular view.

If you are interested in learning more about Best practices for mileage tracking, we advise you to read this article and share it with your team: https://knowledge.repsly.com/hc/en-us/articles/360000742307

 * NOTE: We store the breadcrumb information in our system for the period of two years and after that period the past routes are no longer visible in the Repsly web app.