Passwords can be changed by Backoffice users for individual representatives.
Changing the Mobile Password from the web app
1. Click on the Representatives tab.
2. Then choose the rep for which you want to change the password.
3. On the rep's profile, look for the Activation Data heading, here you will see their password. Change to the desired password and Save changes.
After this has been completed, notify your representative of the change in password. The rep should then log out and log back in, to verify that the new password is functioning. The new password will be set in place unless it is changed again.
If you wish to enable your field team to reset their passwords straight from the mobile app, please follow the instructions on this link: How to enable your reps to reset their password from the mobile app